Create Responses

When you see that your users are experiencing problems with your products, you can create a response to explain the cause and offer a real-time solution, such as a link to a fix that the user can download.

When an end user experiences a crash, they receive a dialog box that asks them if they want to send an error report to Microsoft. If they choose to send the report, they’ll receive a link to More information that takes them to the response that you created.

Responses enable you respond to your users at the time of incident, and can help lower your support costs.

Responses are available in the following languages:

Chinese Traditional
Chinese Simplified
Dutch
English
French
German
Japanese
Korean
Spanish

Creating responses

To create a software response

Sign in to the dasboard from either the Windows® Hardware Developer Center or the Windows® Desktop App Developer Center with the Microsoft account associated with the services.
On the left side of the window, click Reports.
On the Reports page, in the Software responses tile, click Create a new software response.
Pick a template from the drop-down menu and then click Select Template.
Fill out the requested fields and then click Submit when you are done.

To manage software responses

Sign in to the dasboard from either the Windows® Hardware Developer Center or the Windows® Desktop App Developer Center with the Microsoft account associated with the services.
On the left side of the window, click Reports.
On the Reports page, in the Software responses tile, click Manage software responses.

On the Software responses page, you can view both published and pending responses, and perform the following actions:

Option	Description
Record ID	See a preview of the response.
Events	View detailed reports of the original performance failures that the response answers.
	Edit the response.
	Delete the response.

To create a hardware response

Sign in to the dasboard from either the Windows® Hardware Developer Center or the Windows® Desktop App Developer Center, with the Microsoft account associated with the services.
On the left side of the window, click Reports.
On the Reports page, in the Reports tile, click Browse reports.
Click the Company hotlist report.
Under Top kernel failures, click to expand the Failure name, and then click Create response under Responses.

Fill out the following fields in the form:

Note
Be as detailed and accurate as possible so Microsoft can provide the best possible information to your customers.

URL of fix
Response text: Provide the user with information on how to prevent the problem from happening again.

A typical response includes the following:
- A message indicating that the page specifically addresses the crash that they encountered.
- A simple way for the user to determine which update, hotfix, or upgrade solves the problem.
- Access to the updates, hotfixes, or upgrades.
Note
Do not recommend that they upgrade the product if they are likely to encounter the same error in the upgrade.
Comments
Logo submission ID
Tested for Windows

Click Submit to submit the form to Microsoft.
Microsoft compares your request to existing responses and determines if an existing template is applicable.

Create Responses

Creating responses

To create a software response

To manage software responses

To create a hardware response

See Also

Tasks

Concepts