Troubleshooting Device.Portable Testing

To troubleshoot issues that occur with Device.Portable tests, follow these steps:

1. Review the following Windows Hardware Certification Kit (Windows HCK) topics:
   
   
   • Troubleshooting Windows HCK Test Failures
     
     
   • Device.Portable Testing Prerequisites
     
     
2. Make sure that the device appears in Device Manager under Portable Devices.
   
   
3. Some tests require that you log on to the computer as an Administrator. An Administrator account is needed if a test uses a test driver and then needs to revert to the original driver.
   
   
4. Verify that you have installed the latest Windows HCK filters and kit updates. For more information, see Windows Hardware Certification Kit Filters.
   
   
5. For a test failure, look for usable information in the Windows HCK Studio test log. If you find usable information, resolve the issue and rerun the test.
   
   
6. If you cannot obtain a successful test result, contact Windows HCK Support.
   
   

Concepts